Commoditisation is now impacting types of professional services that were once immune. Clients want more for less - and you to take more risk.
Quality of talent has traditionally been the primary way to differentiate knowledge-based offerings. The problem is that people rotate between the best firms. How to differentiate through services, relationships and commercial approach is key. And in language that describes the resulting client impact.
Greater need to productise offers, standardise approaches and exploit technology, often whilst ensuring clients feel they're receiving a customised service.
Nurturing long-standing relationships and developing new networks through fee earners not always naturally inclined to develop business and 'sell'. Strong relationships are increasingly built on value delivered, not how well you know the individual.
These challenges impact your services, products, technology, pricing, margins, business development, marketing, people and resourcing models. To fully exploit a professional services firm’s core technical strengths, leading operational, commercial and practice management is vital. However, professional services firms often struggle due to:
Leading Professional Services & Training firm
Reviewed a key service offering in relation to direct and partner delivery globally.
Major FS firm - Consultancy Services unit
Designed and delivered a workshop to sharpen its proposition and approach. Trained individual consultants on advising clients.
Global Implementation Provider
Delivered programme management in relation to client transformation projects.
FTSE 100 Services Company - Professional Services unit
Reviewed the customer-facing advisory unit and recommended how it could be scaled to deliver more growth.
Leading brand Professional Services firm experience
Gartner/CEB, Mercer, Ernst & Young and PwC - across UK, Europe, Middle East, Africa and USA.
Expertise across a wide spectrum of professional services
Data, research, advisory, consulting, training and outsourcing
Breadth of Professional Services business and operating model experience
Tailored/bespoke advisory services through to highly productised environments. Worked within Partnerships, Consulting companies and Membership organisations.